Meet The Team

Dr. Ivan Zak is a veterinarian, entrepreneur, and a passionate advocate for the well-being of veterinary professionals. After graduating from the Atlantic Veterinary College, he worked in various settings across Canada, from emergency to general practice. After spending 12 years in veterinary medicine and experiencing severe burnout, Ivan shifted his focus to developing products that…

Dr. Marco Duguay is a veterinarian with over 5 years of experience in emergency and urgent-care medicine and is the CEO of Urgent Care Group, the Canadian network of employee-owned veterinary urgent care hospitals powered by Galaxy Vets. He graduated from Dalhousie University in 2017 with a degree in Biology and from Atlantic Veterinary College…

Carrie graduated from Thompson Rivers University as a Registered Veterinary Technician. She brings a diverse background to the role, having gained valuable experience in both small animal general practice and emergency medicine. After spending many years living and working in Alberta, she recently made the move back to Newfoundland and officially joined the team in…

Eliza is a graduate of the Veterinary Technician program at Dalhousie University’s Agricultural Campus in Truro, Nova Scotia, where she completed her studies in 2023. After graduation, she successfully wrote the Veterinary Technician National Examination and became registered with the EVTA. Driven by a strong passion for emergency and urgent care veterinary medicine, Eliza joined…

Terrilynne began working in veterinary medicine as a Veterinary Assistant in 2013 and has spent many years gaining hands-on experience in small animal practice. In 2025, she graduated and became a Registered Veterinary Technician. She enjoys continuing to build her skills as an RVT while caring for her patients and growing her experience in small…

Sarah is a Registered Veterinary Technician with extensive experience in small animal medicine. In 2018, she transitioned to the industry side of veterinary care, supporting practices in maximizing the effectiveness of their daily tools. As a Certified Customer Success Manager at Smart Flow and IDEXX, Sarah collaborated with private practices and enterprise groups to optimize…

Krystal joined Galaxy Vets in 2026 as Virtual Client Service Manager (VCSM). She brings over ten years of leadership experience in telecommunications and technology, building high-performing remote customer service teams in fast-paced, high-volume settings. Throughout her career, Krystal has been recognized for her hands-on approach, supporting teams during peak periods and developing systems that balance…

Breanna graduated from the Veterinary Technician program at Dalhousie University in 2021. Over the past five years, she worked as a Registered Veterinary Technician in general practice, developing a strong commitment to supporting and educating pet owners. Breanna recently became a Virtual Service Representative, where she continues to assist clients and their pets by providing…

Katey is a welcoming Veterinary Assistant and Virtual Services Representative with over five years of experience. She enjoys helping pets and their people feel comfortable. Katey graduated from Dalhousie University and has always called Truro home. She loves spending time with her husband Jake, their daughter Reese, two dogs (Copper and Wally), and three cats…

Melanie is passionate about animal care and client support. As a Veterinary Support Representative at Galaxy Vets, she helps create a welcoming and caring experience for pets and their families. She is known for her strong communication skills, attention to detail, and calm, friendly manner. Melanie works closely with clients and the veterinary team to…

Mandy moved from downtown Toronto to the small village of Bath, Ontario last summer, and lives there with her husband and their two daughters. She brings several years of experience in veterinary client care and is Fear Free certified and AAHA trained. Outside of work, she’s usually watching F1, upcycling furniture, or hiking with Boston,…

Haley joins the team as a Virtual Service Representative with a strong background in clinical care and animal welfare. She completed her Veterinary Assistant course in 2020 and spent six years in busy shelter medicine, where she learned to stay calm and think clearly when things get hectic. That experience shapes how she works with…

Ange has worked as a Veterinary Technician since 2015, in both general practice and urgent care. She has always been drawn to the parts of the job that make a clinic run well, and to the people side of it: working with pets and the caregivers who bring them in. She loved the hands-on work,…

Fergus joined PEI Urgent Care in July 2026. He began working in the field of animal care back in 2021, gaining hands-on experience as a kennel assistant at his local humane society. After building a strong foundation in hands-on pet care, he transitioned into client services roles in 2022 to directly assist pet owners. He…

Alicia Laurin is a Veterinary Assistant with several years of experience in veterinary medicine and a lifelong love of animals. Before beginning her career, she volunteered with animal shelters, veterinary clinics, and animal fundraising events. She graduated from Ashworth College with her Veterinary Assistant diploma in 2021 and went on to work primarily in small…

Kristie joined our team as a Virtual Service Representative in August 2026, bringing nearly a decade of experience in the veterinary industry. She has been working in veterinary medicine since 2017 and loves being able to help pets and the people who care for them. Outside of work, Kristie is a proud mom to her…